Terms & Conditions
Registered Card Holders
All customers purchasing goods must be the registered holders of the credit card or payment system used.
All our prices are shown inclusive of VAT (Sales Tax) at the current UK rate. Prices for customers outside the EU VAT system are exclusive of VAT.
Ways of paying
We accept all the major credit/debit cards online via our secure online Merchants - Sagepay & Paypal.
We reserve the right to refuse the supply of goods or services at our discretion if we suspect fraud
Dispatch & Delivery Schedules
Goods in stock are usually sent out same working day and delivery is typically next working day in the UK. Europe - 3 to 7 working days. Rest of the World - 7 to 10 working days. In case of rare issues with couriers we do ask that you allow up to 28 working days. Where goods are not in stock we will keep you informed of estimated delivery times. If goods are out of stock you may ask for a full refund if the expected delivery times are more than 7 days from that date. Customers are responsible for failed deliveries where the courier has attempted delivery at your given address. Customers are thereafter responsible for re-organising delivery or personal collection with the courier/postal service. Please note due to the nature of stock control on ecommerce web systems where an item may be showing in stock that does not guarantee it still will be once you've checked out and made payment.
Returns & Replacements
If you suspect an item to be faulty, please contact us as soon as possible. Any faulty goods must be reported within 7 days for a full refund. Any faults reported after this time will be fixed or replaced at our discretion. All refunds will be given in reasonable time and no longer than 30 days from the date the refund is confirmed unless matters are out of our control - for instance where our merchant provider has suspected fraudulent usage. This does not affect your statutory rights.
Under distance selling regulations, you have the right to cancel your order within 7 working days. Goods must be intact and unused in their original sealed packaging and condition. We must be contacted within 7 days by email for this. The customer is responsible for the costs in returning goods and their safe transit to us.
All equipment sold is covered by a 12 month warranty unless otherwise stated. All guarantees are subject to manufacturer's conditions. Any faulty goods can only be returned with a Returns authorisation number. If you suspect an item is faulty contact us first so we can evaluate the problem. If the fault is confirmed then we will issue a Returns Number. All faulty goods returned are at customer's cost. We advise that goods are returned via an insured service as customers remain responsible for goods in transit to us for damage and loss. Please ensure that you do not overlook any obvious reasons why the item may not work e.g. faulty mains socket etc. before you return the item as goods found to be fully working may be charged for.
Unsolicited e-mail /data protection and privacy
We take your privacy very seriously. We NEVER disclose your information to any third parties.
We use a secure server for receiving payments via our merchant providers – Sagepay & Paypal. Our website has SSL cryptographic security.
We meet our obligations under the consumer protection laws currently in force including:
* The Sale of Goods Act 1979; * The Supply of Goods and Services Act 1982; * The Consumer Credit Act 1974; * The Trade Descriptions Act 1968; * The Unfair Contract Terms Act 1977 and the 1994 Regulations; and * The Consumer Protection Act 1987. * The Data Protection Act 1998
If you have any cause for complaint in relation to this website or with any of our services or products please do not hesitate to contact us. We will always treat all complaints with priority and in confidence.
Liability & Copyright
London Electronic Ltd t/a lonelec do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.
Users of our equipment accept liability for use and any damages that may occur.
Any reproduction of text, images or any part of this website is strictly prohibited without prior permission.
Lonelec is a trading style of London Electronic Ltd
Company No. 3912915. Registered in England, United Kingdom.